Return Policy

trackvar.com (hereinafter referred to as "the Platform") prioritizes the legitimate rights and interests of its users. Regarding refund requests for online grocery transactions, we have established the following clear and enforceable refund terms, taking into account the specific characteristics of grocery products (such as fragile, customized, and common daily necessities) and logistics regulations. These terms cover refund conditions, procedures, timelines, and special agreements for different scenarios. They apply to all users who have placed orders on the Platform. We recommend that you read them carefully before requesting a refund.

Refunds for unshipped items (after payment is made but before the items have been shipped): Refunds will be made within 1-2 business days. If payment was made using the Platform balance, the funds will be credited instantly. If payment was made using a third-party payment method (WeChat/Alipay/credit card), the crediting time will be subject to the payment provider's regulations (usually within 3 business days).
Refunds for Shipped but Not Signed for (items in transit, but receipt not confirmed): Customer service must be notified within 48 hours of shipment, and the item must be undamaged. If the item is refused, the return shipping fee will be charged (US$5.99 for standard shipping, US$15.99 for VIP shipping. If the order is over US$39.99 and shipping is originally free, the corresponding shipping fee will be deducted before the refund).

Refunds for Received (after confirmation of receipt): 7-day, no-questions-asked refunds are available for general daily necessities (such as storage boxes, notebooks, and non-fitting fabrics). Requests must be submitted within 7 calendar days of receipt. The item must be "unused, unopened (for sealed items), with its original packaging and accessories intact (including tags, instructions, and gifts), and not susceptible to resale." Return shipping is the sole responsibility of the customer (the return address will be provided by customer service via email and must be shipped within 3 days of request approval).