Privacy Policy

trackvar.com (hereinafter referred to as "we") respects and protects the privacy of every user and recognizes the importance of personal information security to you. This Privacy Policy details how we collect, use, store, and protect your personal information when using our online grocery shopping services, as well as your privacy rights. Please carefully read and understand these Terms before registering an account, browsing products, or completing a transaction. Your use of our services constitutes your agreement to all of them.
You will be required to provide your mobile phone number or email address (if registering via our customer service email at service@trackvar.com, this will only be used for account verification and password recovery) and set a password. This information is used to identify your account and prevent account theft.
You can optionally provide information such as your name, birthday, shipping address (you can save multiple addresses for quick ordering), and profile picture. This information can improve shopping efficiency (for example, you don't need to re-enter your address each time you order) and receive birthday-specific grocery discounts. Failure to provide this information will not affect basic shopping functionality.
When you browse our website, search for grocery items (such as "kitchen storage boxes" and "vintage cultural and creative products"), view product detail pages, or participate in promotions, we collect your device information (device model, operating system, IP address, browser type, device unique identifier), browsing behavior (product categories viewed, duration of visit, click paths, items added to cart but not purchased), and search keywords. This information is anonymized and not linked to your real identity.
If you participate in product reviews, review posts (uploading photos/videos of product use), or participate in community discussions (such as sharing grocery product reviews on WeChat), your proactively posted content and interaction history will be collected to optimize product recommendations and enrich user shopping references. You can choose whether to make this content public.
When you contact us via our customer service email (service@trackvar.com), online customer service, our after-sales hotline, or through our feedback form, the content you provide (such as order issue descriptions, product quality feedback), relevant supporting documents (such as photos of damaged products, shipping receipts), and contact information you provide (for follow-up on feedback) will be collected for the sole purpose of addressing your needs and improving our service.